Refund Policy

At Secure To Solution, we strive to provide high-quality independent printer help and support. We understand, however, that there may be situations where you feel our Services did not meet your expectations. This Refund Policy explains our approach to addressing such situations.

1. Our Commitment

We are committed to providing effective independent printer help and support through ProPrinterTips.click.

2. Eligibility for Refund

Refunds may be considered under the following circumstances, subject to our discretion:

Service Not Provided: If you have paid for a Service and we were unable to initiate or provide the agreed-upon support for reasons within our control.
Significant Service Failure: If, despite our reasonable efforts, we were unable to resolve the core printer issue you contacted us about, and you can clearly demonstrate the lack of resolution.
Mutual Agreement:** In exceptional circumstances, a refund may be issued if mutually agreed upon by you and Secure To Solution.

3. Non-Refundable Services

Please note that the following circumstances generally do not qualify for a refund:

Time Spent on Support: Refunds will not be issued solely based on the amount of time spent providing support.

Issue Ultimately Unresolvable: If the printer issue is due to hardware failure, incompatibility, or other factors beyond our control.

User Error or Lack of Cooperation: If the inability to resolve the issue is due to your failure to follow instructions or provide necessary information.

Change of Mind: Refunds are not typically provided simply because you have changed your mind.

Minor Inconveniences: Minor inconveniences or partial resolutions may not be grounds for a full refund.

Services Already Performed: Once a significant portion of the agreed-upon support has been provided, a full refund may not be applicable.

4. Refund Request Process

To request a refund, you must contact us via email within 7 days of the service being provided, clearly stating the reason for your dissatisfaction and providing relevant details. Please email your request to: securetosolution@gmail.com

5. Refund Decision

The decision to issue a refund is at the sole discretion of Secure To Solution. We will evaluate each request fairly. Our decision will be communicated to you via email within a reasonable timeframe.

6. Refund Method

If a refund is approved, it will be processed using the original payment method, unless otherwise agreed upon. Please allow a reasonable timeframe for the refund to be reflected in your account.

7. Independent Service Provider

We are an independent provider of printer help and support services and are not affiliated with any specific printer manufacturer.

8. Modifications to This Refund Policy

We reserve the right to modify or update this Refund Policy at any time without prior notice. Changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about this Refund Policy, please contact us at: securetosolution@gmail.com